FAQs

We accept payment by credit card (VISA / MasterCard), by debit card (VISA) and by PayPal.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

At Mesinurs, we are dedicated to providing seamless shipping services to ensure your orders reach you in a timely and efficient manner. We process most orders within 3 business days after payment confirmation. Customers can choose between standard shipping (14–20 days) or expedited shipping (7–14 days), with estimated delivery times and shipping rates clearly shown at checkout. Once your order ships, you’ll receive a tracking number to monitor its progress, and international shipping is available to select countries. You can track your order by visiting our Tracking Page  For full details on shipping methods, international orders, insurance options, and delivery support, please review our Shipping Policy Page.

If you are not satisfied with your product, you can contact a sales representative within 14 days of the date of purchase to receive a refund of your purchase price. For all 14-day returns, the product should be sent back intact in the original packaging, which should also be in good condition. If returned goods do not meet these requirements the refund request will not be accepted. To learn more about our Return Policy, visit https://www.mesinurs.com/returns

If you encounter any issues with your delivery, such as delays, lost packages, or damaged goods, please contact our customer service team at info@mesinurs.com immediately for assistance. We will work with the carrier to resolve the issue and ensure a satisfactory outcome for you.